Shipping policy

Aladdin Roastery offers a shipping service by Canada Post. To be eligible for these services, the civic delivery address must be within the Canada Post delivery zones.

In the event of inclement weather or any other delay beyond the shipping service's control, we will work with the shipping service to ensure packages are delivered as quickly as possible.

Please note that we are currently only accepting orders for delivery within Canada. If you wish to have products delivered outside of Canada, do not hesitate to contact us by phone at (819) 595-8520 or by email at: info@coffee.ca

Shipping charges apply to deliveries within Canada only.

If you choose to pay online “Local/Home delivery” in Gatineau (J8Y, J8Z, J9A, J8T, J8X):

Quebec and Ontario:

British Columbia, Alberta, Saskatchewan, Manitoba:

Nunavut, Yukon, Northwest Territories:

Delivery hours

Canada Post generally delivers to residential addresses Monday through Friday between 9am to 5pm., and to business addresses during normal business hours. No time range can be requested for delivery.

Delivery times and product availability

The majority of items offered on our website are currently available for immediate delivery. Your order will be processed upon receipt.

When the merchandise is located and payment is approved, the order will be delivered to your door within the following timeframes:

- 2 to 3 business days for deliveries in Quebec and Ontario
- 3 to 5 working days for deliveries in other provinces

You will receive confirmation of your order by email.

If the merchandise is not available, it will delay the shipment of your order. If this is the case, an agent from our Customer Service will contact you by phone or email to let you know.

Cancellations due to a technical problem

An order may be canceled automatically for one of the following reasons:

1. Item not available
2. Difficulties in the payment process
3. Incorrect or incomplete shipping address
4. Repeating the same order

Modification/Cancellation of your order

You have a short time to cancel your order before it is processed by our systems by contacting our Customer Service by phone at (819) 595-8520 or by email at: info@coffee.ca. Unfortunately, we are unable to cancel an order that is in the process of being shipped.

Parcels are delivered against signature to the recipient. Any product delivered must be checked and any reservations made on the carrier's slip in the event of partial or total deterioration. Without reservation, the product is deemed delivered in good condition and cannot be the subject of any subsequent dispute.

Tracking your order

Deliveries from the Aladdin Roastery are made by Canada Post. We will send you the delivery number by email as soon as your order has left our distribution center. You will then be able to track your order by logging on to the website: www.canadapost.ca